Frequently asked questions

Yes, it is free and without obligation.

Fill in our quote request form or contact us by phone or email. We review your request and send you a suitable written quote.

We reply within 24 hours.

The price is based on the area, the condition of the premises and the service requested, with no generic packages or hidden costs. You receive it in a written quote.

Request a free quote.

Accepted payment methods: bank transfer (QR bill), TWINT.

Invoices are payable within the period and by the payment method stated on the invoice.

For private clients, businesses and property management agencies:

• End-of-tenancy cleaning
• Office cleaning
• Home cleaning
• Building cleaning
• Post-construction cleaning
• Window cleaning

We can usually come within [À REMPLIR] days.

Once the quote is approved, we agree on a date together. For end-of-tenancy cleaning, contact us as soon as the date of the final inspection is known.

No, it is not necessary: just leave us the keys or give us access.

You can hand us the keys in person, leave them at an agreed place or give us access through your property manager. Afterwards, we return them the same way or, if you prefer, directly to the property manager at the final inspection.

No, products and equipment are provided and included in the quote.

Wherever possible, we use eco-friendly, biodegradable products suited to each surface.

Requests to reschedule or cancel must be sent to us as early as possible. The applicable terms are set out in the quote and in our terms and conditions.

Rescheduling or cancelling is free up to 48 hours before the job. After that, 50% of the quoted amount may be charged.

Yes, we have business liability insurance.

Yes: if any issue is raised at the final inspection, we come back at no extra cost.

Conditions: The final inspection takes place no later than 3 days after the cleaning, the property is no longer used in the meantime, and any issue is reported to us within 48 hours. The guarantee covers the cleaning work in the quote, not damage, wear or repairs.

In Biel/Bienne and the Seeland municipalities. See the list of municipalities.